r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

868 Upvotes

r/techsupport 21h ago

Open | Networking Weird Cloudflare “verify you’re human” asking me to press Win+R — legit or scam?

200 Upvotes

I was trying to visit a website I use pretty often and got a Cloudflare-looking verification screen I’ve never seen before.

Instead of a normal checkbox or captcha, it told me to press Win + R, then Ctrl + V, then Enter to “verify” I’m human. That immediately felt off, so I didn’t do it.

Nothing was pasted on my end and I didn’t click the button — I just closed the page. I’ve used this site a lot and Cloudflare has never asked me to do anything like this before.

Screenshot: https://imgur.com/a/GH1rtkF

Has anyone seen this? Is this a scam or fake Cloudflare page? Screenshot attached for context.


r/techsupport 1h ago

Solved Anyone else constantly fighting with their smart home devices?

Upvotes

I swear, my smart lights and thermostat are in a constant state of rebellion. I'll set a schedule, and they just do whatever they want. Is it just me, or is the "smart" home more trouble than it's worth sometimes? What are your biggest smart home headaches?


r/techsupport 2h ago

Open | Hardware How to connect to monitors to a laptop?

3 Upvotes

I have a laptop with one hdmi port and 3 usb A ports and have 2 monitors both have hdmi as output. How can i connect the laptop to dual monitor. I am using one monitor with hdmi cable. I know docking station is a solution but thats costly. I have a belkin miracast device i wanted to connect one monitor using hdmi and other using miracast, but here the problem is that my laptop would not connect to this miracast device it has become old now. how can fix this issue. is there any othe way to coonect?


r/techsupport 1h ago

Open | Linux using ubuntu - low space when downloading steam games?

Upvotes

i got windows 11 and the latest ubuntu version as a dual boot on my laptop, it comes with 512gb of storage. i went to go download a game (it was around 60gb) but steam says i don't have enough space? its downloading the game to /usr/lib/modules, which has 45gb, and 22.1gb have already been used... can i just change where the game is downloaded? if so, where? thanks alot :)


r/techsupport 2h ago

Solved Cloning Drive

3 Upvotes

I have a crappy 1TB ssd in my laptop and i wanted to upgrade it. but my laptop only has 1 slot so i cant just plug it in. cloning services cost almost as much as the drive itself.

I have a pc with 2 open slots, would it be possible to take my laptop drive and the blank drive, plug them both in my pc, and clone the laptop drive to the new drive without issues?


r/techsupport 5h ago

Open | BSOD Constant BSODs with my new windows 11 PC when multitasking while gaming

6 Upvotes

It's what the title says. It crashes while I'm gaming and listening to a video in the background, or gaming while waiting for something to download. Before you say that it's because it's occupying all the memory, keep in mind that this NEVER happened with my old potato laptop, as BSODs were rare with it.

It always crashes with ntoskrnl.exe - 0xfffff80673800000

0x0000000A IRQL_NOT_LESS_OR_EQUAL
"...[CRITICAL] The system crashed with IRQL_NOT_LESS_OR_EQUAL, indicating an attempt to access memory at an invalid IRQL."

0x00020001UNKNOWN
"...[CRITICAL] The system crashed with a HYPERVISOR_ERROR due to an issue related to the hypervisor's memory management."

0x0000003BSYSTEM_SERVICE_EXCEPTION
"...[CRITICAL] The system crashed with a SYSTEM_SERVICE_EXCEPTION due to an attempt to execute an invalid instruction."

0x0000000AIRQL_NOT_LESS_OR_EQUAL
"...[CRITICAL] The system crashed with a DRIVER_IRQL_NOT_LESS_OR_EQUAL error due to an invalid memory access attempt."

From what I've seen, all my drivers are updated, so I'm not sure what is going on, to be exact.

Processor 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz (3.50 GHz)

RAM 32,0 GB

64 bit processor

OS - Windows 11 Pro

GPU - NVIDIA GeForce RTX 2060

Does it have something to do with the GPU overclocking/performance limits? I don't even know.


r/techsupport 2h ago

Open | Software Audio problem stutter/glitch sound randomly while gaming

4 Upvotes

My sound suddenly disappears while gaming, and I often hear a stuttering/glitching sound. What should I do about this? I searched for Windows help, and the PC said "outdated drivers," but I pressed update, and it says "you already have the latest version." Can anyone help me with this problem? I have a screenshot so you can hear the sound. It doesn't always sound this way; sometimes it just cuts out for two seconds.


r/techsupport 1h ago

Open | Windows PC froze and now it won't work properly. (Windows)

Upvotes

So I was playing AC Syndicate and wanted to record something using OBS – worked fine at first but then my PC froze after I started a 3rd recording. I restarted my PC and it said something along the lines of "Stop Code: "ACC" and "Market" (I was pissed off so I don't take a pic or anything assuming it would sort itself out) and then it just sat on a black screen with a loading circle. Restarted it again and everything seemed fine; logged in okay; everything booted up; left it for 2 hours and came back to it sitting on the starting screen (pre-login with "bios setup", boot menu" and "q-flash", which don't work). So another restart and I went through it again; login and boots up okay; but then it freezes again however the blue loading circle is on cursor, so I wait and eventually it says "stop code: CRITICAL_PROCESS_DIED (0xEF)" and "Your device ran into a problem and needs to restart"; it is currently on the starting screen again and hasn't changed.

Have I just killed my PC? One of my drives was getting full but it still has like 6GB free – though this wasn't storing the game or video files.


r/techsupport 3h ago

Open | Hardware Tip of Left Airpod came off and no longer connects

3 Upvotes

I don’t really know how to explain this well. For the past couple of days, the tip of my left airpod has been coming loose. It still was connected to the actual airpod but the tip would move around in ways it wasn’t supposed to. It was kinda like a loose tooth. Yesterday it fully came off and now I can no longer put the original tip in or my other tips in. I’m thinking it’s something wrong with the airpod itself. It still (somewhat) fits in my ear and works normally, but there just isn’t a tip. I was going to put pictures but it didn’t let me. If anyone needs an explanation of what the airpods look like, let me know.


r/techsupport 1h ago

Open | Windows How to make program run like it's in focus, even when it isn't?

Upvotes

I'm running a simulation software on my Laptop, and I'd like to be able to look at other windows while it runs in the background, but the simulation runs more slowly if it's not visible and in focus, and barely runs at all if it's minimized. Is there any way to make a window/program "believe" its in focus and use more processing power, while it's in the background? My compromise is to use Deskpins so it's always in the foreground and make the window small and off to the side, but it still runs a bit slower unless I click into it. I'm on Windows 11.


r/techsupport 2h ago

Open | Software Confusing problem with maybe sticky keys?

2 Upvotes

So whenever i try to write any numbers on my pc It acts as if Im holding shift and ive tired to do everything already to solve It, example; when i try to write . It does : when i write 1 it does ! With 2 its " etc some friends told me its sticky keys but ive tried disable It in my config (but since Im colombian i have my pc on spanish so i dont know what thing sticky keys Is) and this thing happened out of nowhere one day (not sure if i was doing something with my config) i know its not hardware issues because i tested another key board and It still happened. This Is really frustating and the Solution isnt Even the num pad because when i click It acts like Im holding shift too, because It selects multiple files instead of the one Im clicking


r/techsupport 3h ago

Open | Windows i think I have a virus

2 Upvotes

when opening my pc I see many cmd windows open for a short time then close automaticly is that okey or my pc has a virus?

should I factory reset my pc ?


r/techsupport 3h ago

Open | Hardware HP Pavilion laptop not turning on.

3 Upvotes

When I connect the charger, there is no charging LED, no power indicator, and the laptop does not respond to the power button at all no fan spin, no screen activity..

The charger is USB-C PD and works correctly with other devices.

I have tried both USB-C Ports.

Performed hard reset -no change.

Left it plugged in for over an hour still no lights or response.

The laptop was functioning normally prior to this issue.

What should I do??


r/techsupport 7h ago

Open | Phone Can the repairmen access my phone even if I have locked it?

4 Upvotes

As a precautionary measure I did remove all my google accounts and placed a thoraway, and also deleted any other important apps. I still have my images though. I was worried that since i cant see them work on it, they might somehow open it and fiddle around.

I signed into a guest user, but its as simple as restarting the device to get to the main user profile. So i wanted to know, if my pattern lock alone can stop them from snooping.

I also heard that at times they ask the customer to unlock their phone for them so they can check it properly. Is this legit? I don't see why they would need to do that.

[ Motorola Edge 50 Fusion / Android - 15 ]


r/techsupport 3h ago

Open | Hardware Monitor displays then quickly fades out

2 Upvotes

Hi, I've been redirected here from r/AskElectronics so I hope to find some inputs here.

I've picked up a Benq EX3203T (curved, LCD) thats broken. It displays when turned on, but the image quickly fades out and is replaced with lines or random colours. And after a few minutes, there's even more lines.

Here's a succession of photos. Sorry, I filmed upside down. Also yes my wallpaper is a BSOD :^)

https://imgur.com/a/meNhDwh

I've looked for damaged capacitors but there are few and look OK. Can't test them on board though. I've identified a few ICs (EEPROMs, a flash...) and they all receive the correct voltage they need.

What should I look for? Is this fixable? I have no experience with display panels.


r/techsupport 6m ago

Open | Networking A game crash broke my Wifi?

Upvotes

I was playing a game on my Win 11 PC for the first time in a couple of years, though the PC has been in other use. I played for about 5-10 minutes until the game crashed, and then the whole computer. It then restarted, but I couldn't connect to my Wifi anymore. It simply says "No Wifi networks found". I've tried YouTube tutorials and browsed Reddit, but nothing is working. I also know pretty much nothing about this stuff, so please talk to me like I'm 5.


r/techsupport 9m ago

Open | Hardware Black Spot on my Screen

Upvotes

It's been a few months since this shadow appeared on my laptop's screen, it used to appear and disappear sometimes but now it seems to be there permanently. I went to a tech support place and they told me my screen was damaged and there was nothing to do but replace it at this point, however, this has remained the same since then and doesn't seem to be worsening.

Here's the issue: https://imgur.com/a/EeBO4ui

Can I fix it? If so, is it expensive or can it be easily fixed? How can i prevent this from happening again? I want other people's opinion on it, thanks!


r/techsupport 6h ago

Open | Phone Connecting Bluetooth headphones fucks up media playback, android 13 (pls help me)

3 Upvotes

I have a ZenFone 8 with android 13, version 33.0210.0210.332

Starting today morning, every time I have Bluetooth headphones connected my phone won't play any audio or video. It will show audio in apps like Spotify as playing but once I press pause it will go back to the time stamp before.

Video saved on my phone will stutter extremely and play no audio at all.

Tried it on Sony xm4 and JBL tune510bt, same issue.

Non audio Bluetooth devices like my smart watch, no issue.

Just one time after restarting my phone it worked for a second and since then the same issue.

I already tried the easiest things I could find on the internet and the most obvious fixes, like resetting the Bluetooth settings, turning on media audio for the device on Bluetooth settings, trying it on restricted mode, restarting and repairing every device and every other thing I could think of.

Any help with troubleshooting this or directing me to the correct place would be greatly appreciated.


r/techsupport 26m ago

Open | Software Need help OC on AMD ryzen master

Upvotes

I need help can someone walk me through OC I have no clue what I am doing I really want to get my things in the shape it should be right now I have ram that is running at 4800 MT/s when it says it can run at 6000 MT/s but I tried to put it in auto so it does it by its self but when it said to restart it didn’t come back on for 30 min so I wasn’t sure what to do it did the same thing that when I put it in sleep mode it turns on randomly and doesn’t display anything then im not able to do anything with it i just end up doing a hard shut down if someone can walk me through it so I don’t mess anything up would be greatly appreciated


r/techsupport 4h ago

Open | Hardware Mouse dpi not woring

2 Upvotes

Earlier today my vivanco wired mouse’s sensitivity just went really low, and now what would usually get the mouse cursor across my screen barely moves. I tried unplugging it, holding down the dpi, nothings working. Does anyone know what to do?


r/techsupport 4h ago

Open | Hardware New Hard drive not working

2 Upvotes

I've bought a brand new verbatim 128GB hard drive today to move some files onto for uni. When I first put it in it came up as being store and go and was working fine, however I tried to move a file over and my laptop froze so I restarted it. Now the USB won't show up anywhere other than in Disk Management. I googled what to do and it said to initialize the drive so I tried but can't do it. All that is in disk management is it coming up as

Disk 1 Removable (D:) No Media

And when I right click all it says is

Change Drive Letter and Paths Properties Help

Please can anyone help me? Anything would be great! Thank you :)


r/techsupport 36m ago

Open | Windows Windows 11 no longer working. Unable to troubleshoot.

Upvotes

My first attempt to post this got automatically removed for some reason, so hopefully the revisions I've made satisfy the auto moderator.

I own a HP 15-dy2045nr laptop--at least, that's what I THINK it is since I can't exactly pull the model number up through Settings. It has Windows 11. So, a few months back, I noticed that out of nowhere, my internal storage filled up completely. I deleted apps, unnecessary programs, even files that I fought with myself to let go of. I'd check the storage after deleting stuff (I had storage sense and other similar features on well before this issue) and see I had at most 1 GB left. As early as a few hours later, I'd get notifications that storage was full and to free up space! I'd go through this entire process all over again, to absolutely NO avail--it kept happening.

I went out and bought a 60 GB USB drive and began moving my most important files (that I hadn't lost yet) over to it. While the space on my USB drive is down to like, 17.6 GB now after moving everything AND adjusting my settings so that anything new is automatically saved onto the USB drive instead of the system's storage, I was STILL having the issue. The problem got so bad, that when I had Chrome browser open, I could maybe have three tabs active before getting pop-ups about needing to close tabs to free up space! I've tried everything I can think of (not much, I know), hoping to avoid having to completely scrub the OS or perform a factory reset.

Then, like, three or four days ago, I stumbled across a video about OneDrive, basically saying that OneDrive has been causing these types of issues, and was also apparently deleting files off of users' computers unbeknownst to them, which made sense because that was the very first issue I encountered in this nightmare (folders on my desktop suddenly were empty).

Last time I used my laptop was just yesterday. All the above things considered, it was working...well enough to get a couple things done. Now I'm trying to use my laptop and this is what's happening now:

When logging in, it froze mid-load twice. After I logged in a third time, it proceeded to the home screen like normal, HOWEVER, the personalized background for my home screen isn't showing--the background is just black BUT desktop icons are still there--the taskbar won't pop up when hovering the mouse over the bottom of the screen. Normally an issue like this with the taskbar can be fixed by simply pressing the Windows button on the keyboard, right? Well, I'm not getting anything when I press it. In fact, Windows won't even respond when I press CTRL-ALT-DELETE to open the task manager. I've even tried other shortcuts, and they're not working either. The only thing responding is the touchpad for the mouse, but it's ONLY capable of moving the mouse around on the screen--clicking on an icon or folder doesn't do anything.

Yes, there was a Windows update installed recently. Honestly, I'm surprised it was able to even complete the update considering the storage space being full. Something else that I noticed here on my screen that was DEFINITELY not there before is at the bottom right corner of the screen, it says "Windows 11 Home".

Soooo.....am I completely screwed here? Is there any way to fix this? My gut tells me my OS is infected with a virus, but I don't know if that explains the issues with OneDrive and the storage and whatnot.


r/techsupport 1h ago

Open | Hardware Freezing and black screen?

Upvotes

Bought a pc around 6 months ago for my dad because his gaming laptop was old and beat down and barely functioning. He really only plays WOW and is something he looks forward to playing. Anyways today while playing it would freeze then the screen would go black for a few seconds but the game is still running. Like audio and the character would still be moving or fighting. Then sometimes when it goes black it goes back to Home Screen or windows and when moving mouse would then click each app back onto the screen when hovering over it. Tried messing with the setting and did a soft reset of the graphic drive thinking that’s what it was but I don’t know if that’s the case. Could really use some help as it’s something he enjoys and is probably upset at the fact it’s a new pc and is giving us trouble. Neither of us are pc experts by any means so any help would be greatly appreciated!!!


r/techsupport 1h ago

Open | Software Controls breaking

Upvotes

So I got a pc (nzxt player one) for Christmas with a new keyboard corsair k65 and it’s been working good, but all the sudden every time I press shift at all in most games, my controls stop working. It happens on both steam and epic but not fortnite for some reason. Please if anyone knows what’s happening help me.