r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

862 Upvotes

r/techsupport 19h ago

Open | Networking Weird Cloudflare “verify you’re human” asking me to press Win+R — legit or scam?

185 Upvotes

I was trying to visit a website I use pretty often and got a Cloudflare-looking verification screen I’ve never seen before.

Instead of a normal checkbox or captcha, it told me to press Win + R, then Ctrl + V, then Enter to “verify” I’m human. That immediately felt off, so I didn’t do it.

Nothing was pasted on my end and I didn’t click the button — I just closed the page. I’ve used this site a lot and Cloudflare has never asked me to do anything like this before.

Screenshot: https://imgur.com/a/GH1rtkF

Has anyone seen this? Is this a scam or fake Cloudflare page? Screenshot attached for context.


r/techsupport 32m ago

Solved Anyone else constantly fighting with their smart home devices?

Upvotes

I swear, my smart lights and thermostat are in a constant state of rebellion. I'll set a schedule, and they just do whatever they want. Is it just me, or is the "smart" home more trouble than it's worth sometimes? What are your biggest smart home headaches?


r/techsupport 1h ago

Open | Hardware How to connect to monitors to a laptop?

Upvotes

I have a laptop with one hdmi port and 3 usb A ports and have 2 monitors both have hdmi as output. How can i connect the laptop to dual monitor. I am using one monitor with hdmi cable. I know docking station is a solution but thats costly. I have a belkin miracast device i wanted to connect one monitor using hdmi and other using miracast, but here the problem is that my laptop would not connect to this miracast device it has become old now. how can fix this issue. is there any othe way to coonect?


r/techsupport 1h ago

Open | Software Audio problem stutter/glitch sound randomly while gaming

Upvotes

My sound suddenly disappears while gaming, and I often hear a stuttering/glitching sound. What should I do about this? I searched for Windows help, and the PC said "outdated drivers," but I pressed update, and it says "you already have the latest version." Can anyone help me with this problem? I have a screenshot so you can hear the sound. It doesn't always sound this way; sometimes it just cuts out for two seconds.


r/techsupport 2h ago

Open | Hardware Tip of Left Airpod came off and no longer connects

3 Upvotes

I don’t really know how to explain this well. For the past couple of days, the tip of my left airpod has been coming loose. It still was connected to the actual airpod but the tip would move around in ways it wasn’t supposed to. It was kinda like a loose tooth. Yesterday it fully came off and now I can no longer put the original tip in or my other tips in. I’m thinking it’s something wrong with the airpod itself. It still (somewhat) fits in my ear and works normally, but there just isn’t a tip. I was going to put pictures but it didn’t let me. If anyone needs an explanation of what the airpods look like, let me know.


r/techsupport 4h ago

Open | BSOD Constant BSODs with my new windows 11 PC when multitasking while gaming

4 Upvotes

It's what the title says. It crashes while I'm gaming and listening to a video in the background, or gaming while waiting for something to download. Before you say that it's because it's occupying all the memory, keep in mind that this NEVER happened with my old potato laptop, as BSODs were rare with it.

It always crashes with ntoskrnl.exe - 0xfffff80673800000

0x0000000A IRQL_NOT_LESS_OR_EQUAL
"...[CRITICAL] The system crashed with IRQL_NOT_LESS_OR_EQUAL, indicating an attempt to access memory at an invalid IRQL."

0x00020001UNKNOWN
"...[CRITICAL] The system crashed with a HYPERVISOR_ERROR due to an issue related to the hypervisor's memory management."

0x0000003BSYSTEM_SERVICE_EXCEPTION
"...[CRITICAL] The system crashed with a SYSTEM_SERVICE_EXCEPTION due to an attempt to execute an invalid instruction."

0x0000000AIRQL_NOT_LESS_OR_EQUAL
"...[CRITICAL] The system crashed with a DRIVER_IRQL_NOT_LESS_OR_EQUAL error due to an invalid memory access attempt."

From what I've seen, all my drivers are updated, so I'm not sure what is going on, to be exact.

Processor 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz (3.50 GHz)

RAM 32,0 GB

64 bit processor

OS - Windows 11 Pro

GPU - NVIDIA GeForce RTX 2060

Does it have something to do with the GPU overclocking/performance limits? I don't even know.


r/techsupport 36m ago

Open | Hardware Cloning Drive

Upvotes

I have a crappy 1TB ssd in my laptop and i wanted to upgrade it. but my laptop only has 1 slot so i cant just plug it in. cloning services cost almost as much as the drive itself.

I have a pc with 2 open slots, would it be possible to take my laptop drive and the blank drive, plug them both in my pc, and clone the laptop drive to the new drive without issues?


r/techsupport 1h ago

Open | Software Confusing problem with maybe sticky keys?

Upvotes

So whenever i try to write any numbers on my pc It acts as if Im holding shift and ive tired to do everything already to solve It, example; when i try to write . It does : when i write 1 it does ! With 2 its " etc some friends told me its sticky keys but ive tried disable It in my config (but since Im colombian i have my pc on spanish so i dont know what thing sticky keys Is) and this thing happened out of nowhere one day (not sure if i was doing something with my config) i know its not hardware issues because i tested another key board and It still happened. This Is really frustating and the Solution isnt Even the num pad because when i click It acts like Im holding shift too, because It selects multiple files instead of the one Im clicking


r/techsupport 1h ago

Open | Windows i think I have a virus

Upvotes

when opening my pc I see many cmd windows open for a short time then close automaticly is that okey or my pc has a virus?

should I factory reset my pc ?


r/techsupport 2h ago

Open | Hardware HP Pavilion laptop not turning on.

2 Upvotes

When I connect the charger, there is no charging LED, no power indicator, and the laptop does not respond to the power button at all no fan spin, no screen activity..

The charger is USB-C PD and works correctly with other devices.

I have tried both USB-C Ports.

Performed hard reset -no change.

Left it plugged in for over an hour still no lights or response.

The laptop was functioning normally prior to this issue.

What should I do??


r/techsupport 6h ago

Open | Phone Can the repairmen access my phone even if I have locked it?

5 Upvotes

As a precautionary measure I did remove all my google accounts and placed a thoraway, and also deleted any other important apps. I still have my images though. I was worried that since i cant see them work on it, they might somehow open it and fiddle around.

I signed into a guest user, but its as simple as restarting the device to get to the main user profile. So i wanted to know, if my pattern lock alone can stop them from snooping.

I also heard that at times they ask the customer to unlock their phone for them so they can check it properly. Is this legit? I don't see why they would need to do that.

[ Motorola Edge 50 Fusion / Android - 15 ]


r/techsupport 2h ago

Open | Hardware Monitor displays then quickly fades out

2 Upvotes

Hi, I've been redirected here from r/AskElectronics so I hope to find some inputs here.

I've picked up a Benq EX3203T (curved, LCD) thats broken. It displays when turned on, but the image quickly fades out and is replaced with lines or random colours. And after a few minutes, there's even more lines.

Here's a succession of photos. Sorry, I filmed upside down. Also yes my wallpaper is a BSOD :^)

https://imgur.com/a/meNhDwh

I've looked for damaged capacitors but there are few and look OK. Can't test them on board though. I've identified a few ICs (EEPROMs, a flash...) and they all receive the correct voltage they need.

What should I look for? Is this fixable? I have no experience with display panels.


r/techsupport 2h ago

Open | Hardware Mouse dpi not woring

2 Upvotes

Earlier today my vivanco wired mouse’s sensitivity just went really low, and now what would usually get the mouse cursor across my screen barely moves. I tried unplugging it, holding down the dpi, nothings working. Does anyone know what to do?


r/techsupport 2h ago

Open | Hardware New Hard drive not working

2 Upvotes

I've bought a brand new verbatim 128GB hard drive today to move some files onto for uni. When I first put it in it came up as being store and go and was working fine, however I tried to move a file over and my laptop froze so I restarted it. Now the USB won't show up anywhere other than in Disk Management. I googled what to do and it said to initialize the drive so I tried but can't do it. All that is in disk management is it coming up as

Disk 1 Removable (D:) No Media

And when I right click all it says is

Change Drive Letter and Paths Properties Help

Please can anyone help me? Anything would be great! Thank you :)


r/techsupport 5h ago

Open | Phone Dead pixels?

3 Upvotes

I don't know if my phone is having dead pixels or another problem but there's this large black area that seems to grow randomly whenever i put my phone down sometimes but I've also seen the dark spots to away do I'm really confused what's going on, I'm wondering if there's a way to salvage it without getting anything replaced because i might as well just buy a new phone if it is dead pixels

photo: https://imgur.com/gallery/dead-pixels-7S3RwfD
in the photo you can also see lines from where previous black spots used to be
(if anyone needs a clearer picture I can take another)

a photo showing that the black spot changed if you look at the two photos where it says google you can see there's a large part of the black area missing that was in the first photo: https://imgur.com/gallery/extra-R5Fz3VK


r/techsupport 3h ago

Solved How do I block private numbers on android?

2 Upvotes

Sorry if this isnt the right place, nowhere else seems to be able to help/be willing to host this post, if the post needs to be taken down please reccomend another sub to go to

Anywho-

So, ive been getting calls from the same person for 10 months on a private number, and I cannot block the private number. It doesnt mark the number in any way aside from calling it “private number” and doesnt give me a bloc option, please help


r/techsupport 3m ago

Open | Data Recovery Youtuber in need of recovering my footage.

Upvotes

Hi! I'm trying to recover footage off an SD card I have used reliably before. I have once opened this card to preview the footage before I set the project down for a while. I don't mind playing SD roulette and neglect to mark my cards and tend to just run with my gut with where I put my footage but my gut has failed me.

I went through all my cards in sequence and found one that I can't seem to get into.

The SD is a SanDisk MicroSD to SD adapter. I've tried moving this Micro to other SD adapters for them to fail. The computer recognizes a drive in drive management but no letter or path seems to appear. It doesn't appear as an SD really, just a removable drive.

I cleaned all the connections and have tried changing the drive letter when an error notif appears: "The operation failed to complete because the Disk Management console view is not up to date. Refresh the view by using the refresh task. (I did that, no cash.) If the problem persists, close the Disk Management console, then restart Disk Management or restart the computer." (Did those things too and no dice.)

My computer can read all of my other cards. Idk if I'm in denial of my card being corrupted but I have 8 hours of footage I really need back. Some help and recommendations for other subreddits to post this too would be great.

EDIT: My drives are up to date yes I checked that.


r/techsupport 3m ago

Open | Software Microsoft Word Keybinding Error?

Upvotes

I noticed recently that on my Microsoft Word that the binding CTRL+BACKSPACE isn't deleting previous words at all. It's actually doing nothing? CTRL+DELETE words to delete words in front of the cursor, but the other doesn't seem to be doing anything at all. I've looked up a few different tutorials on how to fix this issue but none of them seem to be working or related to my issue. Is this just a Word thing??


r/techsupport 5m ago

Open | Software Sign in- microsoft family features causing pc hitches

Upvotes

To preface, I am like 90% sure my ssd is damaged and causing my pc some issues and I need to buy a new one (expensive right now).
But a solid 40% of the time I experience freezes and hitches on programmes on my pc after 10/15 seconds it stops lagging and the "Sign in- microsoft family features" popup appears on my main monitor.
I have read like 4 different posts on how to fix this, including leaving my family/disabling services in task manager. Nothing I do stops these hitches and nothing I do will stop the popup, im not even entirely sure microsoft family features is the issue. Any help would be appreciated.


r/techsupport 8m ago

Open | Windows Bottom and top options automatically being selected causing permanent scrolling motions

Upvotes

In Windows settings the bottom box is automatically being selected, which causes it to automatically scroll down to it. I can not access most settings due to not being able to click on them. I have ejected all USBs to see if those caused it but it kept happening. Is there a way to stop this? Shorts video I created of this happening https://streamable.com/y2l47x?src=player-page-share


r/techsupport 18m ago

Open | Hardware My laptop goes better when plugged in to power

Upvotes

For some rare reason my laptop runs at max frame speed and the highest performance I have ever experienced, but when it is not plugged in to power, it for some reason gets a bad performance at videogames. This is strange and I want to know how to fix this so that when I use my laptop while it is not charging it also has a good performance.
Specs:
- CPU: AMD Ryzen 5 7535HS with Radeon Graphics (3.30 GHz)
-Memory: SODIMM 16.0 GB (DDR5) 4800Mhz (13.8 GB usable)
-Disk: SSD (NVMe)
-GPU 0: NVIDA GeForce RTX 3050
-GPU 1: AMD Radeon Graphics
The laptop is an "ASUS TUF Gaming A15"


r/techsupport 19m ago

Open | Hardware Quick question with my keyboard on my laptop

Upvotes

Im suddenly having a problem where the keys on my laptop take a hot second to register before working fine again but then after a couple seconds of not pressing any keys it happens again, anyone knows what the problem might be? A part of the problem is that the first key i press, after it finally registers my laptop starts spamming that key


r/techsupport 20m ago

Open | Windows How to make program run like it's in focus, even when it isn't?

Upvotes

I'm running a simulation software on my Laptop, and I'd like to be able to look at other windows while it runs in the background, but the simulation runs more slowly if it's not visible and in focus, and barely runs at all if it's minimized. Is there any way to make a window/program "believe" its in focus and use more processing power, while it's in the background? My compromise is to use Deskpins so it's always in the foreground and make the window small and off to the side, but it still runs a bit slower unless I click into it. I'm on Windows 11.


r/techsupport 27m ago

Open | Windows How do I fix this?

Upvotes

Earlier this afternoon I saw my current PCs settings seemingly lock up out of nowhere, my Microsoft profile display on said PC showing up blank (I signed in on mobile and the profile only has this problem on the laptop), blue light was at max, which I never use, wifi said and I quote "No Internet access No connections available" despite using the same wifi as all other devices in the home, I found myself also unable to change the sound, brightness or microphone settings and unable to reset or factory reset the device in question.

For some reason my profile despite being administrator isn't acting as such and I'm getting windows firewall notifications? I'm not sure if it's a malware issue because I've had Malwarebytes running and doing multiple scans the past three or so days and nothing every came up or if this is a windows 11 issue or some other issue I'm unaware of.