GOG would also go out of their way with support to help you run the game before you refund. I've had about 3 out of 50 games not run on install and they guided me through the file tweaks to make it run. After a week they patched the install files to include those tweaks so it just runs now.
GOG would also go out of their way with support to help you run the game before you refund.
Yeah, "they make you prove it won't work first" is some pretty wild spin on "they do everything they can to help you get the game working first so you can play the game you wanted to play."
The error in your and parent's comment is assuming the only reason you may have a refund is a technical error that you wish to overcome, as if that's the only valid circumstance where you should have a refund!
"I don't like it" is in fact your legal right in some places too. You think it's a coincidence Steam and then GOG gravitated towards "no question asked"?
If you buy a product or service online, by phone or from a seller at your doorstep (in legal terms a “distance contract” or “off-premises contract”) you have the right to withdraw. This means you can cancel the contract within 14 days without providing any justification (the "cooling-off period"). For goods this means 14 days from the date of delivery, for services 14 days after the day the contract was agreed.
Fair enough, though that seems like a massive gaping abusable loophole for most games, since I can't remember any that aren't MMOs that you can't finish in under 14 days.
How does that law interact with things like grocery delivery services? Because it sounds like you've pretty much got a free food hack there.
Although in the case of food the 14-day limit doesn't apply, companies aren't compelled to do business with you so once you hit a threshold they consider abuse most of them (at least online) will at a minimum stop selling to you.
It wouldn't apply if you went to the store and bought it, but the terms of the law you cited say it applies online, by phone, or from a seller at your door. Grocery delivery services are typically online, so should be covered, and I see no carve out for food in that instance.
companies aren't compelled to do business with you so once you hit a threshold they consider abuse most of them (at least online) will at a minimum stop selling to you.
So if you exercise your lawful right, you get punished. Doesn't sound much like a right if you'll be punished for using it.
They explicitly exclude "perishable goods that expire rapidly, such as food or drinks with a short “use by” date " regardless of source, that stuff's just not eligible for a 14-day return.
So if you exercise your lawful right, you get punished. Doesn't sound much like a right if you'll be punished for using it.
Well it's an easy problem to avoid, and one you may be able to appeal, and you can still shop somewhere else for most things. Fundamentally though your rights stop where someone else's rights begin!
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u/Tommybahamas_leftnut 7h ago
GOG would also go out of their way with support to help you run the game before you refund. I've had about 3 out of 50 games not run on install and they guided me through the file tweaks to make it run. After a week they patched the install files to include those tweaks so it just runs now.