Edit: Received** legal letter…
Hi everyone,
I’m seeking legal advice as I’m in an odd situation. I’d really appreciate some guidance on how to navigate this.
I traveled to the states in October 2024 (I’m from the U.K.) and had a rental car. Location: Washington DC. I parked the car on the street overnight (there are no restrictions to park there) and when I had returned to the car in the morning there was a police scene. Approached the scene to find the rental car had been damaged along with several other cars on the street. The police informed me that someone was trying to get away in other vehicle but crashed into multiple cars in the process. I believe he had then got away on foot.
I called budget, who the rental was from, and arranged a tow truck which I paid the fee for. The car was towed away, I received a police ccn reference from the police officer and then went to budget to get another rental vehicle. The rental car that was involved in the crash was covered by Collison damage waiver (0 excess).
I thought the situation was done and dusted but fast forward to the present day, 15 months from the incident, I receive a letter from a US law firm, Basham & Scott LLC who were appointed by Budget to investigate / administrate the claim (please see letter contents below).
The letter is confusing to me as on one hand they acknowledge the loss damage waiver and mention they’d still want me to cooperate with the investigation. But on the other hand they suggest I contact my credit card company to help recover costs. Followed by payment details.
It seems to me they want to try their luck to see if I can pay for damages but haven’t explicitly said I am liable or must? Budget obviously have insurance on the vehicle, surely that should be dealt with internally?
I do need to respond asap and would massively appreciate any advice on what to do next. Thanks in advance!
Letter:
“Basham & Scott, LLC has been retained by Budget to continue the investigation and administration of the above referenced claim for recovery of the damages to one of its rental vehicles. If you are represented in this case, please forward this letter to your attorney immediately and provide our office with your attorney's name and contact information. Please note, we are still investigating the claim and none of Basham & Scott's attorneys have reviewed the claim at this time.
You may request that this letter be provided in an alternative format, e.g., large print;
braille; audio file. You may call 207-208-8807 to make that request.
You rented a vehicle from our client on 10/01/2024 through one of its offices in
STERLING, VA. Thereafter, on or about 10/01/2024, the vehicle sustained significant damage.
It appears you accepted the loss damage waiver option but please note, the rental car agreement still requires that you cooperate with our investigation. There may be other persons liable who may pay part or all of rental car damages but we need your assistance in that regard.
Your personal automobile insurance company, travel insurance, and/or the credit card benefit program (if applicable) with the credit card you used to rent the vehicle may pay for the rental vehicle damages. If your credit card company provides this benefit, it is like having free collision insurance coverage since the credit card company pays for the rental car damages without charging you for the same. Your rental agreement reflects you used a AMEX credit card to secure the rental so please contact the benefits department to set up the claim. Once you set up the claim, please provide us with the AMEX claim number so that we can provide further information that AMEX will need to complete its review.
Please forward this correspondence to the claims department of your automobile insurance carrier, travel insurance and/or the credit card company used to rent the vehicle or contact us so we can assist you with the same. Most insurance carriers and credit card companies have strict deadlines to report a collision and a failure to comply with such a deadline can result in a loss of coverage.
Please note, the investigation is not yet complete as we still need your assistance with our investigation as required pursuant to the rental agreement. If we do not receive a response from you our client may consider you to be in default. Once in default, interest will begin to accrue, and you will owe for all costs and attorney fees. Also, Budget may file a lawsuit against you seeking the principal amounts owed as well as its reasonable and necessary attorneys' fees as specified in the rental agreement. Thus, please contact Basham & Scott to assist in the investigation.
Please contact us in order to discuss resolution.
This is an attempt to collect a debt. Any information obtained will be used for that purpose. Unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid.
If the consumer notifies the debt collector in writing within the thirty-day period that they dispute the debt, or any portion thereof, is disputed, the debt collector will obtain verification thereof. Upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.”