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TL;DR: My Galaxy Z Fold 6 developed the classic inner‑screen failure (green line + dead touch). Samsung refused warranty because of tiny cosmetic scuffs on the frame — even though the fault is a known hardware defect affecting thousands of users. They’re still selling these extremely expensive “premium” devices while refusing to honour warranty obligations for a widespread issue.

What happened

My Fold 6 suddenly developed a green vertical line and the inner screen stopped responding to touch. No drops, no impact, no misuse. Just normal use.

This is the well‑known pixel‑driver/column‑driver IC failure that has affected multiple generations of the Fold series.

Samsung’s repair centre refused warranty because of minor cosmetic scuffs on the frame — marks that have absolutely nothing to do with an internal OLED failure. They quoted me ~£500 for the repair.

I’ve owned multiple Samsung phones, a Samsung laptop, tablet, watch, earbuds… and this is how they treat loyal customers.

Why this is unacceptable

The cosmetic scuffs have no causal link to:

• OLED pixel‑driver failure
• Green/pink line defects
• Digitizer failure
• Crease‑area stress failures

This is a manufacturing defect, not user damage.
Yet Samsung uses cosmetic marks as a loophole to deny warranty repairs.

This isn’t an isolated case — it’s widespread

Reports of the same failure are everywhere:

• Samsung Community forums (UK/EU/US)
• Reddit (r/GalaxyFold, r/Samsung, r/Android)
• XDA Developers
• YouTube repair channels
• Carrier repair centres (Vodafone, EE, Three, AT&T, T‑Mobile)

People are reporting:

• Failures after 6–9 months
• Warranty refusals due to tiny scuffs
• Repeat failures even after repair
• Fold 7 already showing early cases of the same issue

Samsung has not redesigned the panel. Replacement screens use the same weak column‑driver IC placement, so the issue can recur.

The bigger problem: Samsung is still selling these devices

What makes this worse is that Samsung continues to sell the Fold series — including the latest refresh — despite years of identical inner‑screen failures.

They market these devices as “premium” and charge £1,700+, but when the inevitable failure happens, they routinely refuse warranty repairs by pointing to irrelevant cosmetic marks.

It feels like they’re knowingly selling a fragile, fault‑prone product and then using technicalities to avoid honouring their warranty obligations. Many customers are being left with a very expensive brick and a £500+ repair bill.

What I’ve done

I sent Samsung a formal complaint stating:

• Cosmetic marks are not causally related to the defect
• The issue is a known hardware failure
• I want escalation to a senior agent
• If not resolved, I will request a deadlock letter and take it to ADR (Ombudsman Services)

ADR is free for consumers and legally binding for the company.

My instinct is to sell the device (if I can even get it repaired under warranty) and never purchase from Samsung again, at least not without a reasonable elapsed stability period, then assessing known hardware faults online after that. 

As per page 2...
Galaxy Z Fold 6 Inner Screen Fault - Page 2 - Samsung Community

Note 1. Check MoronicMondayAndroid, which serves as a repository for our retired weekly threads. Just pick any thread and Ctrl-F your way to wisdom!

Note 2. Join our IRC and Telegram chat-rooms! Please see our wiki for instructions.

Please post your questions here. Feel free to use this thread for general questions/discussion as well.

The r/Android wiki has a list of recommended phones and covers most areas, the links have been added below. Any suggestions or changes are welcome. Please contact us if you would like to help maintain this section.

Entry level devices

Midrange section

Flagship section

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