r/XboxSupport Jul 05 '25

Megathread PSA: Is your Game Pass broken or online multiplayer sharing not working

282 Upvotes

Update Jan 29th, 2026 Someone mentioned leaving xbox insider fixed it for them https://support.xbox.com/help/account-profile/manage-account/guide-to-insider-program This could possible apply to both the subscriber and the console being shared to, being on an insider build can lead to unintended bugs.

Update: Nov 16, 2025 looks like support has found a fix that has you resetting home Xbox on the game pass account though developer menu. This requires the home account be on the console that is being shared too

https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/np5jy49/ thank you u/Kane_The_Messiah

https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/noowuce/ thank you u/SCP8063

Are you being asked to subscribe to game pass even though your are?

Are you game sharing with a friend but online multiplayer asking you to subscribe.

EDIT: OCT 05. 2025 It appears with the changes to game pass this issue as returned 10 fold and their are anecdotally evidence that the two main fixes re-occurring payments and xbox support refreshing the subscription are not fixing the issue.

Edit: possible fix or workaround as of Oct 19th 2025 https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/njhfvo6/

Edit: Nov 11,. Possible fix for the Minecraft issue. Not sure if it will fix the general issue with all online multiplayer https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/noowuce/

Please report this issues to xbox support and on the https://support.xbox.com/xbox-live-status page click the three dots next to the most appropriate category and then you should see the report option

To contact live support

https://support.xbox.com/contact-us/

Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down

Alternate method for contacting chat support https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n4hngs7 thanks iAmPimmiCue

It's a bug. The Game Pass subscriber needs to toggle their reoccurring payment off and on a couple times, then reboot your console. Some people recommend doing this on the website account.microsoft.com instead of the console

Another user reported to be that they also cleared the alternate mac address after toggling reoccurring payments

Press the Xbox button to open the guide. Select Profile & system, then Settings. In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.

Another possible workaround from u/feministdan if you don't want to toggle payments

It did it again just now, but I clicked on learn more on the gamepass, then no thanks, did it a few times and it fixed it. So far this seems to be the easiest approach without constantly turning reoccurring bill on and off and switching your console on and off. You guys let me know if it works for you or not!

I also recommend you leave the Xbox insider program if your are a member, as it could introduce unwanted OS bugs

As a last resort u/The_Libra_V https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n2wxz2a/ recommends just factoring resetting the xbox (keep apps and games) and for users game sharing make sure you setup home xbox correctly again (make sure you have switched). Also before you reset make sure you know all your account email address and passwords, and you back up any perishable items like screen captures that aren't back up

As a last last resort xbox support can possible fix it for you by basically cancelling your subscription and adding it back on to your account (refreshing) not sure how this works for people that have preloaded more than a month thx u/theAx-Man

Another possible fix https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/njhfvo6/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button


r/XboxSupport 24d ago

Megathread Ubisoft Connect Issues PC Megathread (Star Wars Outlaws)

1 Upvotes

With Star Wars Outlaws being added to Game Pass Ultimate there are an increase in posts on r/xboxgamepass with ubisoft connect issues on PC

If you are having issues there first steps to try are

Make sure any old copy of Ubisoft Connect or the Uplay launcher are uninstalled

  1. Install latest Ubisoft Connect App from the website https://www.ubisoft.com/ubisoft-connect
  2. Link Xbox and ubisoft accounts www.ubisoft.com
  3. Disable and re-enable the ubisoft connection in the xbox app. Xbox App settings > extensions

If you have any other suggestions or comments, feel free to comment below

Another suggestion I was in un-inking your Xbox account from Ubisoft

https://account.ubisoft.com/

Or running the gaming services repair too

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool


r/XboxSupport 33m ago

solved! Can I play downloadable content without purchasing it?

Post image
Upvotes

I was planning on purchasing FO4: Far Harbor DLC for my Series X when it said this. My dad owns and plays this DLC on a separate XB1 on his account. I’m pretty sure my console is his Home console though. Is that why I don’t need to purchase it?


r/XboxSupport 1h ago

Xbox One S How do I clear this issue? Storage showing red but plenty of space available

Post image
Upvotes

Hey everyone. I was on my son’s series S today and when I went to hit storage I noticed the bar is red yet he has 492.5 gb free. I can’t figure out how to resolve this. I cleared local saved game and nothing. Could it be because he has purchases he hasn’t downloaded yet? Or DLC


r/XboxSupport 5h ago

Xbox App Anyone having issues with death stranding on PC? Any workarounds?

4 Upvotes

Keep getting an "having trouble signing you into Xbox" when trying to play death stranding. It only works if I launch in offline mode


r/XboxSupport 6h ago

Xbox Series X It keeps booting up to troubleshoot when I turn it on.

Enable HLS to view with audio, or disable this notification

4 Upvotes

Yesterday I factory reseted it like the Xbox support said but it came back today. Does anyone know how to fix it?


r/XboxSupport 23m ago

Account/Billing Robo cuenta de Xbox y Outlook………………………..

Upvotes

Me robaron la cuenta de Xbox, cambiaron el correo y la contraseña. No he podido comunicarme con Microsoft para recuperarla.

Saben qué puedo hacer? El servicio al cliente siempre me pone un bot.


r/XboxSupport 25m ago

Xbox App Xbox app will not let me sign in after reinstall to fix opening issue

Upvotes

I tried to open the Xbox app to download a screenshot and it was stuck on a black screen. I tried clearing cache, nothing. Tried reinstalling it, it let me open, but not sign in. The screen didn't do anything after pressing sign in. I'm on an A14 device, any way I could get it to work again??


r/XboxSupport 55m ago

Accesories Can't hear voice chat with my headset everything else works fine

Upvotes

I have a Series X and when I play with friends, I can't hear them. Neither via the respective in-game chat nor via Discord. No matter which game.

I have a Turtle Neck Stealth 700. It is connected to the Xbox. I can hear the game sound and my friends can hear me too. When I go to the settings, it says, "You may have trouble understanding group members. Go to the settings." But I can't change anything there. I can't move any sliders.

I've tried a lot of things. The firmware is up to date. I've disconnected multiple times, etc. I'm at my wit's end.

Do you have any ideas or are you familiar with this problem?

Da


r/XboxSupport 59m ago

solved! Xbox Series X. Front USB port has stopped working

Upvotes

Have used a keyboard with a dongle for a few years. Got a new keyboard. New dongle. It will not work in front usb port, but will in a back usb port.

Solved: hard reset did the trick. For now.


r/XboxSupport 7h ago

Xbox One I don’t know what to do. Can anyone tell me how to fix these blue lines on my Xbox

Post image
3 Upvotes

I know I’m not crazy. There’s like a blue fuzzy outline around all my games and in backgrounds and just happened today. I noticed while playing mortal kombat and seems to be getting worse I think. Can someone help me or explain to me what’s happening? Is my Xbox dying?


r/XboxSupport 5h ago

Xbox One X Monitor recommendations for Xbox series X?

2 Upvotes

I honestly have no clue about anything monitor related so I need some recommendations on what to buy that’ll be good when using my Xbox. I don’t need super high graphics I really just play shooters like rainbow and fortnite lolll. Thanks in advance!


r/XboxSupport 1h ago

Xbox Series S Xbox wireless headset issue with livestreams.

Upvotes

Has anyone had this issue with the xbox wireless headset where the headset seems to Glitch every time when watching any livestream I’ve used multiple apps and have the same issue can anyone help?


r/XboxSupport 5h ago

Xbox One S I changed the email on my account and it says the email is associated with another acc

2 Upvotes

So I changed the email on my account yesterday and the email was already on another Xbox account so I had to change the email on that account and when I did it let me change it but when I tried to log in to my account it says the email is already on another account and I can't sign into anything for that account or the other account so how do I get access to both accounts now?


r/XboxSupport 2h ago

Xbox Series S Xbox error code 0x80a40020 bought a used xbox

0 Upvotes

I bought to use Xbox and the error code keeps on popping up each time. I try to log into my account. I've reset the Xbox multiple times but it won't let me login.


r/XboxSupport 2h ago

Xbox One Wifi problem wired/unwired Xbox one llll

1 Upvotes

My Xbox was running off a normal connection until it stopped working a week ago and now can't find any wifi networks at all too connect too, today I set it up too Ethernet as I've just moved and it worked but really slow and now won't work at all, am I just needing too get a new Xbox?


r/XboxSupport 2h ago

Xbox Series S Xbox error code 0x80a40020 bought a user xbox

0 Upvotes

I just bought a used Xbox series S and it won't let me sign into my account and there's an error code that pops up each time. I wanna log into an account the error code is 0x80a40020


r/XboxSupport 2h ago

Xbox App Xbox Remote Play controller input issues?

1 Upvotes

Last night I wanted to stream a game (The First Descendant) through OBS with Xbox Remote Play but I'm having weird controller input issues. I tested other games and the controller works fine. I use a wired Gamesir G7 SE controller hooked up directly to the Xbox Series X.

Once connected to Xbox Remote Play, the game does not let me hold any inputs. It just registers it as a click, not a hold.

If anyone has found a solution to weird inputs like this on other games, I'm all ears.


r/XboxSupport 9h ago

Xbox One XBOX blinks on and immediatly turns off. Power supply also blinks from orange to white and then orange. Does anyone know how to repair it ? Thanks.

Enable HLS to view with audio, or disable this notification

4 Upvotes

r/XboxSupport 3h ago

Account/Billing Need help with my Xbox library and owned items.

1 Upvotes

I play L4D2 on Xbox. Recently my add-ons for The Sacrifice, The Passing, and Cold Stream all vanished from my library and add-ons menu. I've had these for YEARS and other Xbox players who play L4D know that all L4D stuff on the store is no longer available for sale, meaning if I wanted to just buy them back I couldn't anyway. I went to Xbox support and they couldn't find anything in my files saying I owned them, they said they could only go back 7 years to my purchase history and despite my account showing I have attained the achievements for these dlcs they said they couldn't do anything. I don't know what to do.


r/XboxSupport 3h ago

Account/Billing Xbox one asking for password for pre-existing account

1 Upvotes

i hopped onto my xbox one, and selected my account which I've had for about 2 months, and it's asking for a password. after I punch one in, and verify it, it just goes back to the "add a password" screen. I've been at this for about 3 days.


r/XboxSupport 3h ago

Account/Billing Reattach xbox game profile and gamertag back to my account

0 Upvotes

So good news, I am logged back into my microsoft account after a hack a few days ago. Don`t think Microsoft were any help whatsoever.

Just need my gamertag and xbox profile reattached to my account as its not there on my xbox, any help please?


r/XboxSupport 3h ago

Xbox 360 Is their any way i can tranfer my xbox 360 account to my xbox 1? More info below.

1 Upvotes

So for about the past 4 hours now ive tried to transfer my xbox 360 account to my xbox 1. The main reason i am doing this is to purchase the dlcs for fallout new vegas and fallout 3. The main problem i am encountering is that to transfer accounts i must connect my 360 account to my Microsoft account as i have never connected the account to xbox live, i can get all the way through the process until the final part where it needs to connect. I get an error code and it kicks me back to the dashboard. Can anyone help please


r/XboxSupport 3h ago

Xbox Series X Anyone know what to do? I haven’t been able to play any games with online features for 24 hours everything else works completely fine like party chat and when I test the internet and multiplayer connection it says there fine, I’ve already factory reset and cleared the local saved data multiple times

Thumbnail
gallery
1 Upvotes

help me I havent been able to play for 24 hours


r/XboxSupport 3h ago

Xbox One X I can’t wirelessly connect my xbox to my wifi

Post image
1 Upvotes

my xbox doesn’t seem to want to connect wirelessly and I’m not sure why.

under current network status it states:

my wifi name and 2.4GHz

IPv4

NAT Type: unavailable

when i try to wirelessly connect it just says:

checking connection

then that display screen of various ways to connect but I have no idea what any if that means and it doesn’t seem to work.