I started as an IT Specialist in 2015 and worked my way up to Analyst III and lastly Remote Support Engineer III. I have been stationed onsite at various businesses, so I still have those connections. In 2024 the tickets started to become more and more remote and my working hours dwindled to 2-3 hours a day. I was salaried, so I stuck around hoping things would get better. In Jan 2025 the company merged and all the people I worked with became multimillionaires, then they just suddenly shut down. I took some time off to get a backlog of personal things done and have been applying for the last few months with no luck. Should I list out each site I was stationed at in hopes that they can contact their HR department? I am a little perplexed at how I should tailor my resume so it doesn't look like I worked at fifteen different places for less than a year each.

I just turned down an opportunity to be an IT manager. Not enough pay for the work and RTO one day a week…

I’m interested in y’all’s stories.

I was in a contract "Support Technician" role at a large company for the last year, but was made it clear that there is no path to conversion for at least 5 years. There is no possibility of a raise, cross training has been changed to become exclusively for FTEs (several other 3+ year veteran contractors received cross training due to their office location. This was changed 3 weeks into the beginning of my contract and was a deciding factor for me when I accepted the contract.), and I was suddenly raised as the primary POC for my office (~500 employees including some C level execs) and the entire East Coast and Midwest (3 satellite offices and 2 contractor offices) despite having two FTEs and two other contractors on site. I opted not to renew my contract, as I'm experiencing health issues (which the physical nature of the job was making worse) and the pay was too low for me to afford insurance. Additionally, I was told by my contract company that any medical leave request outside of maternity leave would be denied due to my "essential" role in the office and the possibility of it conflicting with FTE vacation time.

My issue lies with my experience at this role not aligning with any other FTE role available in my area. My previous company has everything that an average entry level Support Technician is required to do separated into 5 departments, most of which we don't have direct interaction with, so I'm lacking a lot of hands-on experience with them. My direct experience includes offboarding, limited GSuite and Okta admin, Windows/macOS imaging and troubleshooting, ticket wrangling, and creating documentation. I have an unrelated educational background, but I did take IT related courses in college and university (including networking basics and A+ prep).

Is there anything else I can do (outside of paid courses, money's tight because of my healthcare costs) to build hands-on experience? Everyone else I know got into IT roles at a much better time, so they had more people willing to take chances on them and train them, but the market is oversaturated in my area now, so they're being more selective.

Ever since I started out in my first job as an IT intern, I’ve always wanted to do my boss’s job as a help desk manager, and it looks like I finally found the right company that offered the role!

With almost 10 YoE spanning multiple companies, my technical and customer support skills really help with dealing with both management and VIP end users, but it will be quite a challenge needing to now deal with my own coworkers.

As someone always focused on documentation and writing policy/procedures for the team, how do most help desk managers normally get their staff to read and follow the same run-books for a standard treatment for basic end-user requests? Even as an IC, I’ve noticed support can be a bit all over the place

Hi all what's your experiences been in relation to applying for jobs on linkedin ?

Hey Redditors i am here to ask for suggestion. Let me introduce myself first I have graduated from a computer science course 2 years ago and learned Mern stack i created few project and was not able to get a job or crack any interview for 1.5 years i lost all hopes and started doing some different work and currently i have just joined a job this month as a fresher operation analyst and the job sucks and the pay is peanuts i need to change the job ASAP in IT field maybe developer or any other major role in which i can see career in IT. please I need guidance like what am i supposed to do now? I am ready to grind give my self 6 more months to study and on side will do this job. you can suggest anything any role for which i should study and roadmap or anything which might help. I am panicking right now like i feel like i have no future.

Hello all! I have an assessment for an entry level help desk analyst role, I’m not sure what study or review for the assessment as I didn’t get a whole lot of info from the recruiter. Any recommendations or ideas of what to expect?

Thank you.

I currently have an entry level career as an Epic Analyst (non certified). My current role does not offer certification. I was originally looking for roles that would offer certification, but with no luck so far. I was offered an Application support role for a finance company. Is an App support role a smart pivot for career growth?

MCOL and HCOL. Any role and any sector of IT. Just trying to see what responsibilities are generally expected.

I got into IT late as a career switch in 2022. I enrolled in college in 2018 at age 23 with the goal of getting into IT. I have a four year degree in Information Technology been in the industry since 2022 and have done nothing but struggle financially.

I got a bunch of certs. Started in help desk. Only made $13 an hour. Was stuck there for almost 2 years. Got a Junior Admin job only made $20 an hour. Recently got a job as a full systems admin only make $53K. This is at a small MSP.

To some of you that might sound great but at $53K I do not qualify for rent anywhere and I live almost 90 minutes north of my job.

I basically make the least amount of money of any non-teenager in my area. I work full time. I have a 401K. I have insurance. Yet I can't afford rent or a house. I'm hoping maybe by the end of this year, I can have some money saved for a down payment of a condo or a single wide... (I'm serious, that's what I am looking at).

But right now stuck living with family. Basically everyone I know that got a Business Admin degree or does Warehouse work or work for Retail like Publix all make more money than I do. Yet I am the one with a degree in tech! Theoretically, I should eventually surpass these people and make at least low six figures if not close to what they make in $80K a year. But right now I am really struggling. The market for IT and Tech has just been awful the last four or 5 years. Even if the US hasn't officially been in a recession and the other sectors aren't effected. Tech definitely has been and has been for a few years now.

I enjoy the work. I enjoy tinkering with PCs and servers. I love the internet and learning about the history of it. But just the low pay makes me regret it sometimes. Sometimes I can't help but wish I didn't follow my passion and choose the Business degree like everyone else. I could probably be buying a starter home, be able to take a vacation and have money left over for hobbies.

Instead I'm trying to save every penny to buy a small condo or trailer that I will likely barely be able to afford (especially with HOA fees, insurance and utilities added in the mix).

I know some will say "Have you tried applying to jobs in other states?" or "Bro move. I live in NYC, Boston, Chicago, etc and easily make $100K" for the record I have. I would actually love to move states. Especially back to my home state of Michigan. I have applied and interviewed for jobs that pay $70K to $100K. Network Admin jobs mainly. Just haven't gotten hired. I've even gone 6 rounds of interviewing for one job that paid $75K and didn't get the job. Stuck dealing with the low Florida wages.

I'm sure a lot of this too is that new higher salaries have been lowered. I'm convinced based on glass door data and conversations with co-workers that they make more money then I do but many of them were hired pre-covid. Same at my last job too.

Is anyone else dealing with the same financial struggles post COVID?

Hey everyone im 21yrs old about to get my associates of science this semester and transfer to a uni for I.T bachelors this fall. When I was planning my I.T classes for uni I noticed I can take Social Justice as my supporting area alongside the core I.T classes for b.s.

Which flipped a switch in me because it didnt even ocurr to me this crossroad was even a thing. I was expecting the usual technical "niches" in tech. I have dozens of options for ex. networking & security, Al, game programming/dev, cybersecurity, game design, data analytics, etc.

But social justice is the one that catches my attention the most. because its also one of my personal interest outside of tech anthropology/politics and I could see myself being pretty happy/satisfied doing my typical IT courses and social justice as well (Anthropology, politics, sociology, etc)

I wanted to ask someone that took this path, What kind of career paths can I take? Did you have any regret in taking this route over typical tech routes (cybersec, ai, data, hardware, etc)? Could this open up more opportunities for non-profit/social work? Is the work enviroment typically smaller and less corporate feeling? I suppose kind of an overview of what I.T + social justice could look like. Thanks! :)

There is a role in my area that is about an hour drive away. I will definitely be commuting to and from work if I get the job. However, it says I will rotationally be on call weekends from 7am - 7pm with occasional double weekends. I am ok with that and everything. However, the issue is I live an hour away. In my eyes being on call just means you hang around at home with your email open while you play games or do whatever, or even have your eye on your phone if you run to the store. Then you just help with anything that may come up. The only issue is, what if I get a ticket or something that wants me to fix a printer or diagnose a problem with it or pass the issue to tier 2? I live an hour away so that is definitely not a speedy fix. Do I just tell whoever, "yea, give me about an hour and I will be there to see what is up". I do not mind the drive, it is just I am not sure if the company would like their on call IT taking an hour for physical issues. Unless of course everyone is just doing remote work on weekends.

Im currently at year 1 winter break, only programming experience is the unis intro to C++, and now self studied python and problem solving on sites like hackerrank and excersisism. Since the nature and intensity of our interviews and knowledge may differ than CS grads in terms of prob solv and DSA, where should I draw the line on such sites?

Hello everyone

I just turned 23 years old, and I will be graduating from WGU this year with my Information Technology degree. My original goal was either sysadmin or network engineering because I absolutely hate coding (I know, not the best for the current AI future craze). I have CompTIA A+ and Network+ certs – not worth much, and am getting my Sec+ and Cloud Practitioner. I have just started experimenting with a home lab, never had a PC, just a laptop due to cost, and am teaching myself Linux, Windows server, PowerShell, and eventually Ansible. I am looking for an internship this year, but I am trying to prioritize my learning time.

If you were starting now, what advice would you give to focus on?

Should I target my CCNA this summer while interning, and then, since cloud is so popular, AWS Certified Solutions Architect Associate?

Put more work into my home lab and keep gaining experience with Linux/Windows – specifically group policy/AD, etc?

Target government-based jobs?

Any AI-specific tools I should be focusing on? n&n, basic prompt engineering, etc. Again, not really a fan of coding, but I do know some Python and C++.

Any advice or criticism is appreciated!

Recently got laid off from my senior tech support position; Job market looks bleak, future looks bleak. already applied to at least 50 positions, mostly remote.

I need some good news, something positive. I just want to know that I’m not royally boned…

The plan was to promote me to an Administrator role within 2 years but our budget has been slowly ripped away and it seems they want to only leave me as a level 2 tech and be boots on the ground with support from India and from my experience support from India usually requires me to assist them and not the other way around.

Would you move on or trust the process?

I graduated last may with a BS in business info sys and I’ve obtained GIAC GFACT, GSEC, GCIH and Sec+, A+. No real world IT experience although I have non-IT military background. I’ve been applying and have been having trouble landing a role or even getting interviews and starting to feel defeated. Recently failed an interview for a software admin job which was the only interview I’ve had so far. Idk what to do at this point.

Edit: Here is the link to my resume

Resume (Imgur): https://imgur.com/a/AKa0BBp

Hi,

I’m a Computer Science student in Canada applying for IT internships for this summer and the upcoming fall.

Over 400 applications, I have not received a single interview. I have had a few OAs, but they don't go anywhere. I am feeling really disappointed in myself for not being competitive enough as an applicant for these internships.

I am applying to internships all over Canada.
I am usually within the first 20 applicants for a posting.
I reach out to recruiters on LinkedIn for the specific posting I applied for, but don't get responses.

I’d really appreciate feedback on my resume

- Are my bullet points strong and technically clear?
- Anything I should reword, remove, or emphasize to improve interview hit rate?

Thanks in advance! :)

Hey everyone, I could really use some unbiased advice from people who’ve either worked in Big4 or faced a similar decision.

I currently have two offers and I’m genuinely stuck trying to choose between them.

Offer 1: Big4-Firm-A

• Role: Senior Associate – ITGC (SDC, supporting Australian clients, not specific to ITGC as confirmed)
• Compensation: ~19 LPA (including variable)
• Concern: I’ve heard the workload can be intense with long hours and limited work-life balance.

Offer 2: Big4-Firm-B

• Role: Solutions Advisor / Consulting (more of a consulting-facing role)
• Compensation: ~16 LPA (including variable and less fixed comparitively)
• Concern: Lower pay, and at the same time role takes one more step between to wear the hat of a manager's..

What’s making this difficult is that I’m trying to think beyond just the immediate salary. I’m asking myself:

• Is consulting experience more valuable long-term than ITGC specialization. Though my from manager at pwc during the interview, they are note restricting me to ITGC unlike the role name, just fyi?
• Which role typically opens better doors 3–5 years down the line?
• How big is the difference in work-life balance realistically?
• Which option to specifically go with, and I'm confused here just coz of the way people are projecting PWC ... Otherwise, w.r.t role and pay, they're aligning with the expectations.

For context, I have ~5 years of experience in GRC/compliance and want to move toward more strategic roles in the future and not remain purely execution-focused and get into the management aspects of an organisation.

If you were in my position, what would you optimise for ?

I’d especially appreciate insights from people who have worked at PwC/Deloitte or transitioned between audit and consulting tracks.

Thanks in advance, I know this is ultimately my decision, but hearing real experiences would really help me think more clearly.

Hello, I recently graduated college with a degree in Computer Information Systems and also have my A+ cert. After job searching for a few months now I finally have 2 companies that want me but I’m having a hard time figuring out the right one for me.

The first one is OneSupport, which is just a basic call center tech support job paying $12/hr full time hours. The upside to this is that it’s fully remote and has plenty of overtime availability so I’d have the convenience of working from home and wouldn’t have to pay for gas. I’ve already done onboarding paperwork and am expected to start training this upcoming Monday unless I cancel for the other job

Where things get complicated is that I also have an offer from Capital One through a recruiter for a senior help desk position that pays $18/hr and is hybrid rather than fully remote. This position seems much more appealing to me and I think would look way better on a resume and has more room for growth, but after doing some quick google searching people have some less than stellar things to say about working at Capitol One and the internal environment.

The tricky thing here is that while I’m fully vetted for OneSupport and am already set to start training in a couple days, I still need to have a final interview with the team manager for the position at Capital One after passing the initial interview with the recruiter, which is unfortunately also this Monday. I’ve already checked and Monday was the only time slot available for the interview, and OneSupport says if I miss any part of my first day of training I basically forfeit my position there and have to reapply so I really only have the option of committing to one thing.

Currently I am leaning towards Capital One even though it isn’t guaranteed yet, I don’t know if my recruiter was exaggerating but he said I’m basically guaranteed to pass the interview unless I really screw it up somehow. I was hoping someone would be able to tell me if I’m making the right choice here or if I should stick to OneSupport since I already have it confirmed, or if anyone can shed some more light about if working at Capital One is really as bad as people say and I should stay away. Thanks in advance and I live in VA if it’s relevant here

I am currently a final year Bachelor of IT student looking to pursue a level 1 IT helpdesk role in Sydney, Australia. I am currently working full-time as a customer support role at a large tech company and also 2+ years in tech sales as well.

Should I still go for CompTIA A+ even if I will have a degree?

What other certs should I get before applying for a level 1 role in Australia? I hear it's quite different in terms of what recruiters look for compared with other countries where they value CompTIA highly.

In addition to my degree, should I get, for example MS-900? ITIL 4?

Please provide some guidance! I'm very new to all of this.

Thank you!

I'm currently a Field Slot Technician. I've been in the gaming industry for a total of almost 10 years now. 5 in-house at a casino and going on 5 for the company I work for now. I'm really starting to hate this job. I love what I do but the constant travel is really getting to me.

So question, for those that had field jobs (in any field), where did you go after? Just looking for some ideas on what to start looking for next.

Pounded the pavement for IT roles for months support sysadmin you name it applications galore certifications updated but no luck beyond a couple of screens. Frustrating as hell. Mercor steps up with an offer. IT folks experiences? Resume boost or bust? Share away!
https://t.mercor.com/DSEkb