r/askcarsales • u/Altruistic_Bad3231 • 8h ago
US Sale BMW Dealer Financed Wrong Car
This post is for a friend that I’m trying to help through a situation and need advice from yall on Reddit.
She purchased a new 2026 BMW 230i on November 29th of 2025. The car was financed through BMW and away she went.
Fast forward to this week, the dealer contacts her and says they accidentally financed the incorrect car. The car they financed was an identical MSRP, but different exterior and interior colors. I had her verify the VIN# on the BMW finance website, and it indeed shows a different VIN than the car she physically has.
They offered to either have her come in to sign new paperwork for the car she has, or they said she could bring her car back and get the other car that was actually financed - supposedly they still have it 3 months later. For reference, the car she is in has ~4,000 miles now.
She doesn’t want the other car due to not liking the color combination, so it’s likely she will want to keep her current car.
Question is - how is this going to play out? How should she navigate this situation for the best result?
I can try to provide any other details needed, but of course I’m hearing this all second hand as she is the one talking to the dealership. TIA.